Return Software Mac App Store
Apr 28, 2020 The software available on the Mac App Store is subject to many constraints (technical and legal), which doesn’t always work well with the model of a fast-growing startup. In 2018, CleanMyMac X switched to a subscription model — a ubiquitous way of getting apps on the Mac App Store.
How to request a refund
- Go to reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it.
- Follow the instructions on the page to choose the reason why you want a refund and submit your request.
If you can't request a refund on reportaproblem.apple.com
If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.
If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.
Get more information about refunds
See how long refunds take.
Mac App Store El Capitan
Creative writing software for mac. For more information about refund requests or for other refunds that you can’t request on reportaproblem.apple.com, contact Apple Support.
Problem with a subscription?
Mac Apps Download
You can request a refund. You can also cancel the subscription.
If you or a family member bought an item by accident
If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases, or disable purchasing completely. Set up Screen Time.
Refund eligibility might vary by country or region. See the Apple Media Services Terms and Conditions for details. In countries and regions with consumer law protections, users retain their rights under these protections. In Australia and New Zealand, consumers retain their rights under the applicable consumer protection laws and regulations.
Store availability and features might vary by country or region. Learn what's available in your country or region.